Milano

Piazzale Ferrara
Via Mincio, 4, 20139

Monday - Friday 09:00 - 17:00

info@mail.com
(686) 492-1044

Torino

Shopville Le Gru
Via Chisola, 5, 10126

Monday - Friday 09:00 - 17:00

info@mail.com
(686) 492-1044

Frequently Asked Questions

My order hasn't arrived yet. Where is it?

Don't worry 😊, we're tracking your order step by step. Shipments typically take [number of days depending on your policy] business days to arrive.
If the expected time has passed and you haven't received your order, please contact customer service via:
📞 Phone: +966538407937
📧 Email: info@zainifactory.sa
We will immediately assist you with the status of your shipment.

Do you deliver on public holidays?

Delivery is usually not available during official and national holidays, as shipping companies stop operating during these periods.
If you place your order on a holiday, it will be processed and shipped on the first business day following the holiday.
However, we may occasionally run special campaigns or collaborate with shipping partners who offer delivery on certain holidays.

We always recommend checking the shipping dates displayed when placing an order, or contacting customer service to confirm the availability of a delivery date.

Do you deliver to my zip code?

We offer delivery to most areas.
Once you enter your address and zip code on the checkout page, you'll see if delivery is available in your area and the estimated delivery time.

If delivery isn't available for your zip code, you can contact customer service and we'll help you find the best solution for your order.

Is next day delivery available for all orders?

Not all orders include next day delivery. The service is available depending on the area and the time of order completion.

Do I have to be there to sign for the delivery?

In most cases, the recipient's signature is required to confirm receipt of the order. If you are not present, a family member or trusted person can collect the order on your behalf at the same address.

Can I cancel my order after completing the purchase?

Yes, you can cancel an order before it ships from our warehouse. Once the order has shipped, cancellation is not possible, but you can take advantage of our return and exchange policy after receipt.
To cancel an order, please contact customer service as soon as possible and provide them with the order number.

Contact an expert

    Phone

    0564648488

    e-mail

    info@zainifactory.sa

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